By Samia Amin, Jishnu Das, Markus Goldstein

ISBN-10: 0821371851

ISBN-13: 9780821371855

ISBN-10: 082137186X

ISBN-13: 9780821371862

This book offers instruments and strategies for measuring provider supply in wellbeing and fitness and schooling and people's reports from the sector in deploying those equipment. It starts off through offering an creation to the various methodological instruments on hand for comparing the functionality of the well-being and schooling sectors. state particular studies are then explored to spotlight classes at the demanding situations, merits and downsides of utilizing various innovations to degree caliber in numerous varied contexts and of utilizing the ensuing information to impact swap. This e-book is a precious source in the event you search to reinforce capability for the powerful dimension of provider supply with the intention to increase responsibility and governance and improve the standard of carrier supply in constructing nations.

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Additional info for Are You Being Served?: New Tools for Measuring Service Delivery

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However, in the development of a policy response that focuses on service delivery, care must be taken to separate out those measures of quality that reflect the underlying poverty (and, hence, that call for a broader development strategy) and those that are due to deficiencies in service delivery. This distinction is clearly made in chapter 13 by Das and Leonard, who use the example of the measurement of service delivery quality in health through the measurement of the number of doctors who follow a given protocol.

How should the output of a health care provider be appropriately measured? A first issue concerns the distinction between “readiness-to-serve” capacity and rendered services. At one level, we may think that the appropriate facility output is the capacity to provide services—for example, outpatient care, immuniza- A S S E S S M E N T O F H E A LT H FA C I L I T Y P E R F O R M A N C E 29 tions, antenatal care, deliveries—rather than the actual number of cases seen. This is because households, as users of health services, play a part in influencing the level of utilization.

This comparison group is chosen according to criteria that cause the characteristics of the group (both those characteristics that are observed by the evaluator and those that are not) to be as similar as possible to the characteristics of the group receiving the intervention. 1 This type of evidence provides a critical input into an informed policy debate. 2, we may think of this type of evidence as strengthening citizen–government links (by demonstrating the validity of a program) and government–provider links (by demonstrating which interventions have the greatest effect).

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Are You Being Served?: New Tools for Measuring Service Delivery by Samia Amin, Jishnu Das, Markus Goldstein


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