By Maggie Kindred

ISBN-10: 0857002309

ISBN-13: 9780857002303

Practitioners in future health and social care are frequently required to paintings with consumers who don't need to paintings with them, and those 'reluctant' consumers can frequently be the main demanding, yet so much profitable, to paintings with.

This useful, jargon-free ebook covers all of the matters that practitioners tend to come across during operating with reluctant consumers. The emphasis is on making thought effortless to exploit, and the booklet is written in an simply digestible and full of life sort. themes coated contain staying secure, verbal and non-verbal verbal exchange, making preliminary touch with a shopper, obstacle occasions, recording, and the way to finish paintings with a shopper. actions to paintings via are integrated on the finish of every subject and illustrations characteristic all through.

this is often an important booklet for college students, practitioners, voluntary region employees and running shoes within the fields of overall healthiness, social care and social work.

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Extra resources for A practical guide to working with reluctant clients in health and social care

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The staff team needs to do some work on not raising a young person’s hopes before doing adequate planning. Finally, how far were your responses based on your personal experience of disability? We are rightly constantly challenged by people who are forced to receive services. We cannot ever be adequate in meeting need, as the following real-life example demonstrates. A worker had just finished what he thought was a very thorough assessment of a client’s needs, including a range of services, medical help and home care.

Avoiding being defensive is not the same as being unsafe – it is trying to leave as much control in the hands of your client as you possibly can. A biologist friend of mine once pointed out that we are much nearer the animal kingdom than we like to think. Perhaps that is why our territory is so important to us – don’t sit in the boss’s chair! Don’t forget the messages of the physical environment: Research in psychology is now showing that the colors of walls, carpets and furniture and the layout of a room can affect our mood, feelings and how we behave.

The next positive use of labels is that of a ‘passport’ to obtain services or benefits. A good example of this is people who have ‘personality disorders’, a vague term which used to mean that those classified as having a personality disorder received no treatment. Now, there has been useful work on this condition, for example Hill, who says: One of the problems with all kinds of personality disorder is the perception that the people concerned can change themselves if they really wish to do so and that it is therefore their fault if they do not.

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A practical guide to working with reluctant clients in health and social care by Maggie Kindred


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